FREQUENTLY ASKED QUESTIONS

How to Book?

Please fill out a booking inquiry form by clicking on the "Click to book" tab and submit an inquiry form. We do need all the info on the form to be able to review logistics in relation to other existing bookings on a given date. You will hear back from the San Diego Soft Play team, usually within 24hrs Monday-Thursday. Inquiries submitted Friday-Sunday may not receive a response until Monday as we are usually busy with weekend events. Be sure to keep an eye out in your junk/spam folder because sometimes our response makes its way there.

Additional operating hours?

Our packages include up to 4 hours of play in the rental cost (this does not include set-up or breakdown time). The cost per extra hour of equipment rental is $100 if requested at least 7 business days prior to the date of your event. If additional time is requested on the DAY OF the event, the fee is $175 per extra hour.

Delivery fee?

There is a delivery fee for every rental, and it will vary on location/distance from our location in 10019. If there will be any restrictions that may delay set up (like stairs, elevators, lack of parking within 20 yards, etc.) please let us know prior to the event so that we may plan accordingly.

Any restriction?

Our main rules are: No face paint, no shoes, no food or drinks, no sharp objects, no water/pool play near the soft play. Additional rules will be listed on your contract.

Age of kids?

Our Soft Play packages are designed for ages 5 and under, with the except of the Fairytale and Seascape packages that are for ages 3 and under. Children over the age of 3 should not enter the Fairytale of Seascape play areas as the equipment is not designed to sustain their weight. Adults may enter the play areas (without shoes) but may not sit/play on the equipment (excluding floor mats and extra-large ball pits). They should only be in there to support and supervise the little ones. Our large bounce houses are for ages 2-10, and our toddler bounce houses are for ages 2-6. Most inflatable safety experts agree that children under the age of 2 should not be on inflatables; they are not made for this age.